Question 1

How do I add a warranty?

Accepted Answer

Simply take a photo of your receipt or warranty card, and our AI will extract the details automatically. You can also enter information manually if you prefer.

Question 2

What file types are supported?

Accepted Answer

We support JPEG, PNG, and PDF files. You can take photos directly in the app, upload from your gallery, or import PDF documents.

Question 3

How accurate is the AI extraction?

Accepted Answer

Our AI achieves 95%+ accuracy on clear receipts and warranty cards. We recommend reviewing the extracted data before saving, especially for handwritten receipts.

Question 4

Can I import warranties from email?

Accepted Answer

Yes! You can forward receipt emails to our import address or upload PDF attachments directly. This feature is available on all plans.

Question 5

What are the free tier limits?

Accepted Answer

The free tier includes up to 5 warranty items, 3 AI scans per month, email reminders, and view-only Claim Assistant steps. Perfect for getting started.

Question 6

How do I upgrade my plan?

Accepted Answer

Go to Settings → Account → Upgrade to view available plans. You can upgrade to Standard ($5/mo) or Pro ($10/mo) at any time.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from Settings → Account → Manage Subscription. You'll retain access until the end of your billing period.

Question 8

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for new paid subscriptions. See our Refund Policy for details.

Question 9

How is my data stored?

Accepted Answer

All data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We use Supabase, a trusted enterprise-grade platform, for secure storage.

Question 10

Do you sell my data?

Accepted Answer

Absolutely not. We never sell, trade, or share your personal information with third parties. Your data is used solely to provide the service.

Question 11

Is my data used to train AI?

Accepted Answer

No. Your uploaded documents are processed for extraction only and are never used to train AI models.

Question 12

Can I export or delete my data?

Accepted Answer

Yes. You can export all your data at any time from Settings. If you delete your account, all data is permanently removed within 30 days.

Question 13

What are Claim Packs?

Accepted Answer

Claim Packs are complete documentation packages for warranty claims. They include your receipt, warranty details, product photos, and purchase information - all in one organized PDF.

Question 14

How do reminders work?

Accepted Answer

We send email notifications before your warranties expire. You can customize when you receive reminders (e.g., 30 days, 7 days before expiry). Pro users can also sync with Google Calendar.

Question 15

What is component tracking?

Accepted Answer

Component tracking lets you manage warranties for individual parts within a product. For example, track separate warranties for your laptop's battery, screen, and keyboard.

Question 16

Can I organize warranties by category?

Accepted Answer

Yes! We have default categories like Electronics, Appliances, and Home, or you can create custom categories to organize your items however you like.

Question 17

Which devices are supported?

Accepted Answer

Warranty Pocket works on any modern web browser (Chrome, Safari, Firefox, Edge). Native mobile apps for iOS and Android are coming soon.

Question 18

Does it work offline?

Accepted Answer

Currently, an internet connection is required to use the app. We're working on offline support for a future update.

Question 19

Can I sync across devices?

Accepted Answer

Yes! Your warranties are stored in the cloud and automatically sync across all your devices. Sign in with the same account anywhere.

Question 20

How do I contact support?

Accepted Answer

Email us at support@warrantypocket.com or visit the Support page. We typically respond within 24-48 hours.

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