Refund policy

WarrantyPocket's free tier includes 10 items and 10 AI scans per month with no time limit and no credit card required. Upgrading to a paid plan is a choice you make after using the product. By subscribing to a paid plan, you agree to the billing terms presented at checkout, including recurring charges until you cancel.

Standard ($5/month) and Pro ($10/month) are billed monthly on the date you subscribed. No refunds on monthly charges. You can cancel anytime through Settings > Account > Manage Subscription. When you cancel, your paid features remain active until the end of your current billing period. You will not be charged again after cancellation.

Standard ($40/year) and Pro ($80/year) are billed once per year on the date you subscribed. If you're not happy, you can request a full refund within 30 days of any annual payment, including renewals. After 30 days, you can still cancel anytime. Your paid features remain active until the end of your annual billing period, but the remaining balance is not refundable.

We send an email reminder before each renewal. Monthly reminders are sent 3 days before renewal. Annual reminders are sent 7 days before renewal. These emails include the amount, plan name, and renewal date. If you no longer want the plan, cancel before the renewal date.

Charged twice. Charged after you cancelled. Charged a different amount than expected. Charged for a plan you didn't select. Any billing issue that doesn't match what you agreed to - email us. We will investigate, fix it, and refund the incorrect charge. We ask that you contact us at support@warrantypocket.com before contacting your bank. Resolving billing issues directly is faster for everyone.

After cancellation: Your paid features stay active until the end of your current billing period. Then your account moves to the free tier (10 items, 10 AI scans per month). Your data stays. Nothing gets deleted.

After a refund: Your account moves to the free tier immediately. Your data stays. Nothing gets deleted.

You can export all your data anytime through Settings > Export, before or after a cancellation or refund. If you have more items than the free tier allows, your existing items are preserved but you cannot add new ones until you are within the limit or upgrade again.

Cancel your plan: Settings > Account > Manage Subscription in the app. You will receive an email confirming your cancellation with the effective date.

Request a refund: Email support@warrantypocket.com with your account email address. We respond within 2 business days. Approved refunds are processed within 5-7 business days and issued to your original payment method. Your bank may take an additional 3-10 business days to show the refund.

If you subscribed through Apple or Google, their refund policies apply. Apple: reportaproblem.apple.com. Google: play.google.com/store/account. You can also email us at support@warrantypocket.com and we will help you find the right path.

We may update this policy. Changes are posted here with an updated date. If we make a significant change that affects active subscribers, we will email you at least 30 days before it takes effect.

Email: support@warrantypocket.com

Include your account email and a brief description. We respond within 2 business days.